Inkampani isiphasile isitifiketi sohlelo lokuphathwa kwekhwalithi ye-ISO9001, ithatha ukuphathwa kwekhwalithi ikubeke kwelinye izinga
NgoJuni 2024, inkampani yamemezela ukuthi isiphinde yaphumelela ngempumelelo isitifiketi sesistimu yokuphatha ikhwalithi ye-ISO9001, kulandela ukunikezwa kwayo isitifiketi ngo-2021. Lokhu kuphawula impumelelo ebalulekile ekuphathweni kwekhwalithi futhi kuthuthukisa kakhulu ukuncintisana kanye nesimo semakethe embonini.
I-ISO9001 iyindinganiso yesistimu yokuphatha ikhwalithi eyakhiwe yi-International Organisation for Standardization (ISO) futhi iwuhlelo oluqashelwa umhlaba wonke lokuphathwa kwekhwalithi. Ngokuthola lesi sitifiketi, kusho ukuthi inkampani isungule uhlelo oluphelele lokuphatha ikhwalithi futhi iyakwazi ukuhlinzeka ngokuqhubekayo nangokuzinzile ngemikhiqizo namasevisi ahlangabezana nezidingo zamakhasimende kanye nezimfuneko ezisebenzayo zomthetho nezokulawula.
Lesi sitifiketi se-ISO9001 siwumphumela weminyaka yenkampani yokuzibophezela ekuthuthukiseni ukuphathwa kwekhwalithi. Kusukela yasungulwa, inkampani ibilokhu inamathela esimisweni esithi "ikhwalithi kuqala, ikhasimende kuqala", ithuthukise ngokuqhubekayo uhlelo lokuphatha ikhwalithi, futhi yathuthukisa ikhwalithi yomkhiqizo nezinga lesevisi. Ngokwethula imiqondo nezindlela zokuphatha ezithuthukile, ukuqinisa ukulawulwa kwenqubo yangaphakathi, ukuqinisekisa ukungaguquguquki nokuthembeka kwemikhiqizo namasevisi.
Ukuze iphumelele isitifiketi se-ISO9001, inkampani yenze umsebenzi ophelele wokulungiselela nokwenza ngcono. Inkampani isungule ithimba lokuphatha ikhwalithi elizinikele elinomthwalo wemfanelo wokusungula nokuthuthukisa imibhalo yesistimu yokuphatha ikhwalithi, ukuqhuba ukuqeqeshwa kwangaphakathi nokucwaninga kwamabhuku, kanye nokuqinisekisa ukuthi wonke umsebenzi uhlangabezana nezidingo zezindinganiso ze-ISO9001. Ngesikhathi esifanayo, inkampani iqinise izindlela zokuxhumana kanye nempendulo namakhasimende, ukuqonda okufika ngesikhathi izidingo nemibono yabo, futhi ithuthukisa ngokuqhubekayo imikhiqizo nezinsizakalo.
Umholi wenkampani uthe ukuthola isitifiketi se-ISO9001 kuyigxathu elibalulekile ekuthuthukisweni kwenkampani kanye nokuzibophezela ekukhuleni kwesikhathi esizayo. Inkampani izothatha lokhu njengethuba lokuqhubeka nokuqinisa ukwakhiwa kohlelo lokuphatha ikhwalithi, ukuthuthukisa ikhwalithi yemikhiqizo namasevisi, kanye nokuhlinzeka amakhasimende ngezinsizakalo ezingcono kakhulu. Ngesikhathi esifanayo, inkampani izokwandisa imakethe yayo ngenkuthalo, ithuthukise ithonya lomkhiqizo wayo, futhi izuze intuthuko ezinzile futhi esimeme.
Lesi sitifiketi se-ISO9001 asithuthukisi nje kuphela isithombe somkhiqizo wenkampani kanye nokuncintisana kwemakethe, kodwa futhi senza isisekelo esiqinile sokuthuthuka kwenkampani esikhathini esizayo. Ngikholelwa ukuthi ekuthuthukisweni kwesikhathi esizayo, inkampani izoqhubeka nokusekela umqondo "wekhwalithi kuqala, ikhasimende kuqala", ihlale isungula futhi ithuthukisa, futhi inikeze amakhasimende imikhiqizo nezinsizakalo ezingcono.
